incident.io helps engineering teams fix issues faster and reduce downtime. It brings together everything your team needs to manage who's on call, resolve incidents when they happen, and keep everyone updated on the status. From AI that handles time-consuming tasks like taking notes during an incident and writing reports afterward to agents that act like your best engineer, diagnosing issues and suggesting fixes in real time, our platform is designed to make incident management smoother and smarter.

Why work with us

All-in-one incident management platform

Unlike legacy providers that offer single-function tools requiring complex integrations, incident.io provides a unified platform where on-call management, incident response, and status pages work together. This comprehensive approach has demonstrated real-world success, with 70% of customers using multiple incident.io products and 84% realizing value within just 2-4 weeks. Even large enterprises like Intercom have successfully migrated from fragmented solutions (PagerDuty, Atlassian Status Page, and custom tools) to incident.io's unified platform in a matter of months.

Organization-wide incident management, not just for engineers

Legacy incident tools were designed primarily for engineering teams, creating silos between technical responders and the rest of the organization. incident.io fundamentally reimagines this approach by democratizing incident management across entire organizations, from engineers to executives, customer success to marketing. This isn't theoretical; at SkyScanner, over 70% of the organization actively participates in incident management, demonstrating how incident.io breaks down traditional departmental barriers to create holistic incident response that puts customers at the center.

Superior user experience driving exceptional adoption

Where legacy platforms often struggle with clunky interfaces and poor user adoption, incident.io's design-led approach creates an intuitive experience that drives widespread engagement. This isn't just marketing—incident.io employs more product designers than any direct competitor, resulting in innovations that competitors follow. The impact is measurable: CashApp successfully rolled out to 900 responders in under three months, and even Netflix, with its stringent technology requirements, identified user experience as a deciding factor in their selection process.